Service

IT Support

Tech support where someone actually remembers your name and your setup. For Austin businesses that need an IT team without the overhead of hiring one.

IT support that doesn't start from zero every time.

Most outsourced IT support works like this: you call a number, explain your problem to a dispatcher, wait for a callback from a technician you've never spoken to, re-explain the problem, and hope they have the access and context to actually fix it. If they can't, they escalate to someone else — who calls you back and asks you to explain it again.

We work differently. You get direct access to engineers who know your office layout, your network topology, your line-of-business applications, and which printer is the temperamental one. When you call or email, you reach someone who has context. No scripts. No escalation merry-go-round.

What we cover

Helpdesk

On-site and remote support for Windows, macOS, and Linux. Printer issues, application errors, connectivity problems — the stuff that makes people unable to work.

Hardware procurement

Vendor-agnostic recommendations and ordering. Laptops, desktops, servers, networking gear — we spec what fits, not what a vendor rep gets commission on.

User lifecycle

Secure onboarding with properly provisioned accounts, group memberships, and access permissions. Offboarding that actually revokes everything — no orphaned accounts.

Backup management

Configured, monitored, and regularly tested. We run restore drills because a backup you haven't verified is just wishful thinking. Local and off-site redundancy.

Patch management

OS and application updates on a schedule that makes sense for your business. Tested before deployment, rolled out with rollback plans.

Security basics

Endpoint protection, MFA enforcement, access reviews, security awareness guidance. The fundamentals that stop most attacks before they start.

We cover the Austin metro area for on-site visits. For remote-capable issues, we can often resolve them same-day without a truck roll — and we'll tell you honestly which category your problem falls into.

Support plans are flexible. Some clients have us on retainer for a set number of hours per month. Others use us for project work and ad-hoc emergencies. We don't lock you into a multi-year contract on day one — start with what you need, scale up when it makes sense.

Need IT support?

Stop explaining your setup to a new person every time.

We learn your environment once and keep that knowledge. Same engineers, same context, every time you reach out.

Get in touch