Privacy Policy

Last updated: May 2026

RackMoth ("we," "our," or "us") operates the website rackmoth.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us through it. By using the Site, you agree to the practices described in this policy.

1. Information we collect

1.1 Information you provide voluntarily

When you fill out our contact form, we collect the information you submit: your name, email address, phone number (optional), the service you're interested in, and your message. We use this information solely to respond to your inquiry and provide the services you've requested.

1.2 Information collected automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. This data is collected through cookies and similar technologies.

1.3 Cookies

Cookies are small text files stored on your device by your browser. We use the following types of cookies:

  • Functional cookies: Necessary for the Site to function properly. These cannot be disabled in our systems.
  • Analytics cookies: Help us understand how visitors interact with the Site, which pages are visited most often, and where visitors come from. These are only set if you accept all cookies in our consent banner.

You can manage your cookie preferences at any time by clearing your browser's cookies and revisiting the Site, where the consent banner will reappear. Most browsers also allow you to block cookies through their settings, though this may affect Site functionality.

2. How we use your information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide the services you request
  • To communicate with you about your project, including sending quotes and scheduling information
  • To improve our Site based on aggregated usage analytics
  • To comply with legal obligations and protect our legal rights

We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.

3. How we share your information

We may share your information in the following limited circumstances:

  • Service providers: Third-party vendors who help us operate our Site (such as hosting providers and analytics services) may have access to data solely to perform their functions on our behalf.
  • Legal compliance: We may disclose information if required to do so by law, court order, or governmental regulation.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Data retention

We retain contact form submissions and correspondence for as long as necessary to provide services to you and for a reasonable period afterward for business record-keeping purposes. Analytics data is retained in aggregate form for up to 26 months. Cookie consent choices are stored in your browser's local storage and persist until you clear your browser data.

5. Your rights

5.1 GDPR (European Economic Area and UK residents)

If you are located in the EEA or the UK, you have the following rights under the General Data Protection Regulation:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to erasure: You may request that we delete your personal data, subject to legal obligations.
  • Right to restrict processing: You may ask us to limit how we use your data.
  • Right to data portability: You may request your data in a structured, machine-readable format.
  • Right to object: You may object to our processing of your personal data.

5.2 CCPA (California residents)

Under the California Consumer Privacy Act, California residents have the right to:

  • Know what personal information we collect, use, disclose, and sell (we do not sell personal information)
  • Request deletion of personal information we have collected
  • Not be discriminated against for exercising CCPA rights

5.3 How to exercise your rights

To exercise any of these rights, contact us at hello@rackmoth.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

6. Data security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's privacy

Our Site is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated via a notice on our Site.

10. Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

RackMoth
Austin, TX
Email: hello@rackmoth.com
Phone: (512) 555-0183

Governing law: State of Texas, United States of America.